Refunds & Returns
Clear and straightforward. If something is wrong with your order, here's how we look into it.
How we handle problem orders
If your order arrives damaged, incomplete, or contains the wrong items, email us within 48 hours of confirmed delivery with supporting photos. We'll review your case and work with you to reach a fair resolution where the issue is genuine.
All sales are final
Because of the specialized, non-consumer nature of our products and our strict quality-control procedures, all sales are final once an order is placed. We don't accept returns or issue cash refunds. For genuine fulfillment problems, we'll work with you on a resolution at our discretion, as described above.
Order cancellations
Orders can be canceled any time before they ship. Once an order has shipped, it can't be canceled, refunded, or reversed.
Exceptional accommodations
Any accommodation we offer outside this policy is voluntary and case-specific. It doesn't set a precedent or waive this policy for future orders.
Your responsibility
Please double-check your billing, contact, and shipping details at checkout. We can't be liable for delivery failures, losses, or delays caused by incorrect or incomplete information.
Chargebacks & policy abuse
We reserve the right to contest any chargeback or payment dispute, decline future service, and ban customers who file chargebacks in bad faith or try to circumvent this policy. Chargeback abuse is a violation of our Terms of Service.
Acknowledgment
By completing a purchase, you acknowledge that all sales are final, that cash refunds and returns aren't available, and that any resolution for a genuine fulfillment issue is provided at our discretion, as described above.
Questions about your order?
We're here to help. Head back to the catalog, or reach us any time.
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